The hayylo mobile application has been recognised with two awards at the Information Technology Aged Care (ITAC) 2018 Awards.
The application, which was purpose-built for aged cared, disability and community service providers to better communicate with their customers, won the award for Best Solution that Provides Ongoing Consumer Independence along with being named joint Overall Winner for the 2018 Awards.
hayylo is the brainchild of Melbourne-based duo Simon Heaysman and Greg Satur and was developed to help aged care customers and their families better communicate with their service and care providers.
“We both had personal experiences interacting with aged care providers and recognised a lack of interactive technology for customers and staff to participate in two-way communication,” said Mr Heaysman.
“There wasn’t an appropriate solution available in the market to fill that communication gap, so we decided to build one,” added Mr Satur.
hayylo allows customers to manage their service schedules, receive relevant news and offers from their provider and share this information with their designated family and friends.
For aged care providers, the app is also a great benefit to staff as it opens up another channel of communication. Asia-Pacific’s number one aged care provider, integratedliving Australia, has rolled out hayylo to customers and staff over the past eight months, with outstanding results.
integratedliving CEO Catherine Daley said, hayylo was exactly what integratedliving was looking for; building on the organisation’s customer-centric focus.
“We launched hayylo to our staff and customers as My Support App by integratedliving. The name reflects the support it provides to our staff, customers and their family and friends,” said Ms Daley.
Since using the app, integratedliving’s service scheduling efficiency has increased by 27 percent.
“When customers request service schedule changes through the app our scheduling staff receive this and can adjust
the customer’s services and staff rosters accordingly and confirm the changes with them both quickly and easily,”
said Ms Daley.
“Simon and Greg created a tool that cultivates a customer-centric work culture and we are seeing the results for our
staff and customers.”
More than 2000 integratedliving customers are actively using My Support App with more coming on-board every week.
“We knew that My Support App by integratedliving was working for us from an operational perspective but our
customers are always our focus and a survey of our customers showed that nearly 90 percent of them were happy
using the app,” said Ms Jones.
“Our aim at integratedliving is to provide health and wellbeing services to customers across regional, rural and remote areas. We focus on helping customers maintain their independence and retain choice throughout that journey and My Support App goes a long way to helping us achieve that.”
While the success of hayylo is a testament to Simon and Greg’s hard work, passion and experience, they are selfconfessed novices when it comes to awards.
“We are overwhelmed and very humbled to be recognised with these awards, it’s something we never imagined
when the idea of hayylo came to mind,” said Mr Satur.
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