It’s terrible when you hit ‘go’ on the blender and – uh oh – you haven’t secured the lid and liquid goes flying. But that liquid is usually cold and you can laugh about it.
For Perth woman Danika Jones it wasn’t funny when the Thermomix TM31 burst open, splattering hot liquid all over her upper body.
She suffered severe burns to her arms, chest and stomach when the lid flew off while she was cooking pasta sauce with the appliance back in January.
Ms Jones was rushed to a hospital burns unit and had to wear an electromagnetic device for 20 hours per day until her burns healed, ABC News reported.
In 2014, Thermomix actually issued an alert regarding the faulty sealing rings on their TM31 model, providing customers with replacement parts. Ms Jones has replaced her device’s faulty seal before her accident.
She is now investigating a claim against Thermomix through law firm Slater and Gordon, and has called for a full recall on TM31 specific model.
“This was an awful ordeal which I wouldn’t wish upon anyone else,” she said.
“So many people use a Thermomix and they need to know how unpredictable they can be and how dangerous they can become when they malfunction.”
Ms Jones said she bought the machine more than two years ago and was making her regular pasta sauce when the Thermomix “started making a funny noise and vibrating”.
“I walked over to turn it off and as I did that, it just exploded — the lid blew off and hot liquid went everywhere, all over me. The pain was intense,” she said.
A Thermomix spokeswoman said the company had tried to investigate the incident but was knocked back by Ms Jones.
“Since being made aware of this incident in January, Thermomix has been very cooperative in this case,” she said.
“We have made, and continue to make, every endeavour to work with Ms Jones to investigate this matter.
“Unfortunately, Ms Jones has declined our requests to investigate the appliance … Without a thorough investigation of the appliance, the manufacturer is unable to determine the cause of this incident. Unfortunately, on occasion the appliance can be used incorrectly.”
On the company’s website it says its alert for faulty TM31 seals were for products manufactured between October 2012 and May 2014.
The company also said scalds and burns could occur, if in “rare circumstances” the TM31 was operated at “high speed … and you immediately switched to the “lid open” position”.
Do you have one of these popular devices in your kitchen? Have you had to replace the faulty seal on the TM31 model?