The first operator accreditation under the independent Lifemark Village Scheme has been awarded.
Lifemark accredited villages and operators are assessed against 26 standards, designed to give residents confidence about the quality of facilities, services and management provided at their village
“Lifemark was created to ensure retirement village owners are accountable and responsive to residents, so residents can be confident their village runs to high standards,” said Mary Wood, Executive Director of the Retirement Living Council, the retirement living sector’s peak body.
“The Lifemark standards measure the most important aspects of a resident’s life at a village, including safety, respect for dignity and community participation.
“Senior Australians can trust that a Lifemark accredited village is well governed, comfortable and safe, as the standards are rigorous and applied by independent experts.
“We are delighted that Lend Lease is first to have made this public commitment to excellence and, over time, will have all its retirement villages accredited under Lifemark,” Ms Wood said.
Lend Lease’s Managing Director of Retirement Living, Michael Eggington, said Lend Lease is excited to be the first in the industry to complete the audit process under the Lifemark quality assurance program.
“The new Lifemark accreditation scheme is an incredibly important initiative for our sector and – more importantly – our residents, and Lend Lease is proud to support it,” Mr Eggington said.
The Lifemark accreditation process is currently being rolled out across the sector, with around 150 villages expected to be accredited by the end of 2014, and more to follow in 2015 and beyond.
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