Telstra to refund 42,000 customers for not delivering promised NBN speeds


Telstra has offered to compensate 42,000 customers after failing to provide customers with the fast National Broadband Network ( NBN ) speeds they promised.

The telco will offer remedies to those who purchased internet services through both Telstra and Belong brands between September 2015 and November this year after admitting it may have breached consumer law by promoting NBN speeds that it was not capable of delivering.

An Australian Competition and Consumer Commission investigation found many of Telstra’s customers could not receive the maximum speed of their plan, nor could they receive the maximum speed of a lower-speed plan.

The investigation was prompted by an alert from Telstra to the ACCC that approximately 9,000 of its customers on two of its plans could not receive speeds above a lower-speed plan.


Source AAP

Alana Lowes
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